Returns & Refund Policy
3 Griffins Brewing is dedicated to providing quality fresh, unpasteurised craft beer however if for any reason reason you need to return if, here is our Returns & Refunds Policy.
We have a 30-day return / refund policy, which means you have 30 days after receiving your item to request a return / refund.
To start a return, you can contact us at contact@3griffins.com.au. If your return is accepted, we’ll send you a return shipping label or arrange return postage and may ask you to provide a photo of the items to be returned, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@3griffins.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We also won't accept returns because you changed your mind.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Delivered Items
If you have not received your item within the estimated delivery time, please use the Interparcel tracking reference to determine the whereabouts of your item.
If you have not received your item and the Interparcel dashboard indicates that it has been delivered, please contact us to lodge a late parcel enquiry. We will investigate the issue and determine how to make it right. We may request that you provide a Statutory Declaration to confirm that you did not receive your item. If the item is confirmed as non-delivered, we will either refund your purchase, provide a credit (gift card) to the value of your purchase, or replace your item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we may process the refund via your original payment method, or contact you to make alternate arrangements. Please remember it can take some time for your bank or credit card company to process and post the refund too.